Refund & Return Policy

Our 180-Day "Empty Bottle" Guarantee

SonaMind® purchases are eligible for a refund request made within 180 days after delivery. Subject to the terms below, we will refund the product purchase price to the original payment method. The policy applies even if the product has been opened or used.

When does the 180 days start?

Your guarantee period begins on the day your order is delivered, not the day you place it. We use the carrier's delivery confirmation date. If tracking is unavailable, we count from 7 days after the ship date.

How to Request a Refund

To request a refund, email info@heardirectclub.com from the email address used for the order. Please include your order number and state that you are requesting a refund. We may request reasonable information to locate and verify the order.

You do not need to return the bottles for orders of 3 bottles or fewer. For 6-bottle orders, we may ask you to return any unopened bottles (see Shipping & Returns below); opened and empty bottles never need to come back.

Refund Timelines

• Approval: refund requests are reviewed and approved within 1 business day.
• Processing: once approved, refunds are issued to your original payment method within 3–5 business days.
• Bank posting: depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement.

Refund status

If a refund has been confirmed and does not appear after 10 business days, contact your bank or card issuer first. If the issue remains unresolved, email info@heardirectclub.com and include your order number.

Shipping & Returns

Order changes & cancellations

Orders typically ship within 24 hours, so if you need to change or cancel, email us as soon as possible. If your order hasn't left our warehouse, we'll cancel it and refund you in full immediately. If it has already shipped, simply refuse the package or request a refund under the guarantee once it arrives.

Returning unopened bottles (6-bottle orders)

For refunds on 6-bottle packages, we may provide a prepaid return label for unopened bottles. Returned bottles should be sent within 14 days of receiving the label. Your refund is never reduced by return shipping costs when you use our prepaid label.

Damaged, defective, or incorrect orders

If your order arrives damaged, is missing items, or contains the wrong product, email us a photo within 30 days of delivery and we'll send a free replacement or issue a full refund, your choice. You never need to return a damaged item.

Lost packages

If tracking shows no movement for 10 business days (domestic), we'll treat the package as lost and reship or refund your order at no cost to you.

Exceptions & Limits

• The guarantee covers one refund per customer per household. Repeat purchases after a refunded order are not eligible for a second refund.
• Refunds apply to the product purchase price. Original shipping charges (where applicable) are refundable only for damaged, defective, or lost orders.
• Requests made more than 180 days after delivery cannot be processed, though we'll always try to find another way to make things right.
• Purchases made through third-party marketplaces are subject to that marketplace's return policy and should be handled there.